Since 1st January 2021 on our website the prices to EU countries outside United Kingdom have automatically been VAT 0%. Since this date all orders sent from our warehouse in United Kingdom to EU, are treated as exports and all EU countries will require the local VAT (in Finland “ALV”, in Sweden “Moms”, in Germany “MwSt”) to be paid once the shipment is on the way to the delivery country, before the parcel will be delivered to you.
This will ensure that you will only pay the VAT once. By placing an order with us, you agree to pay the local VAT. The courier companies DPD, TNT and Postnord that we use for deliveries will make this as simple as possible. DPD sends an email and / or text message to the recipient about the charges to be paid once the parcel is on the way.
We are applying for Preferential treatment for the parcels based on the Country of Origin being either UK or EU. Therefore there should be no extra charges except paying the local VAT. However we cannot affect the outcome of the Customs decision. The Customs may for some reason, based on the feedback we have received, apply Duty to be paid as well, even though this should not happen. Additionally there may be a handling fee of approximately 6 Euros added to the invoice. Sadly we are not able to change the Customs decision.
We will be happy to offer support via email regarding questions you may have about this process.
Please note: A few customers using Gmail email, have commented, that the email sent from DPD does not show the payment link, but instead lots of seemingly random characters. The workaround that has worked for these customers is, if you scroll down all the way to the bottom of the email (it is very long), there should be a link saying “Show entire message” or similar text and if you click that, it should show the email properly.